How Does It Work?

We operate on No Data = No Fee or your money back!.

We have 100% success rate in ransomware data recovery from Cryptolocker, DMA3, DMA4, XTBL, Kyra, Locky, Thor, CrytpoMIX, Microsoft Crypto, Aleta, Arena, Nuclar, Gryphon, BTC, and Zepto (to mention few!)

Step 1: Create a new Case here:

Click here to submit a new case -> http://computer-repairs-sydney.net.au/OS/upload/open.php

The purpose of the evaluation is to determine the type of infection you have and cost associated with the recovery of your files. There are approx. 24 different versions per ransomware family and depending on the type of infection it will determine the cost of your recovery

• Enter your details
• Select the type of evaluation
  • Free Evaluation 10-14 days on average
  • Priority Evaluation
    • Cost of Priority evaluation is $350
    • The cost of the evaluation will go towards the recovery of your files
    • You are covered with our No Data = No charge policy
    • between 8 to 24 hours response time on most cases
• Send 3-4 small sample files with different extensions plus the ransomware note (the ransomware note contains important information about your ransomware infection)
• Submit a case

Step2: Evaluation

Depending on the evaluation you have selected we will commence your recovery

If you have elected for a priority evaluation you will receive an invoice from our accounts department and upon receipt of payment we will commence the evaluation

A proper tax invoice will be issued clearly mentioning no data no charge.

Priority Evaluation can take up to 8-24 hours

Step 3: Quote

Upon completion of evaluation a quote will be sent to you. 80% of most jobs are between $750 – $4000 and can only be determined after we run the evaluation.

We provide two levels of service. Standard Recovery service (6-10 days) or a priority service (1-5 days) on average.

Step 4: Acceptance of Quote

Once you accept the quote, an invoice will be sent to you to commence recovery and payment is required in advance.

Step 5: Initial Recovery Process

We will continue to work on the recovery of your files on our ransomware recovery servers until we crack the decryption key.

Once the key has been identified, we will contact you or update the ticket to setup remote access via team viewer (https://download.teamviewer.com/download/TeamViewerQS_en.exe) or screen connect (http://pclink.gotdns.com:8040)

Further instructions will be sent by email

Step 6: Actual Recovery

Upon a successful remote connection to your infected computer, your dedicated ransomware specialist will initially run a clean-up on your system to insure the infection has been completely removed from your system and disable a time-bomb by the hackers which can/will re-infect your computer after a period of time.

Next step, we take a snapshot of your infected files before and after the recovery on an excel spreadsheet for your records.

We start the recovery process and check random files to insure they are opening successfully and confirm successful recovery.

Your ticket will be updated to advice of the recovery completion

Note: We highly recommend a complete backup of your files to an external drive (and have it disconnected from the infected system before we commence recovery) If you don’t have an IT technician, please let us know and we are happy to perform the service at an additional cost.

Step 7: Prevention

A recommendations will be made to identify the risk of infection from the first place and implement the appropriate solution based on your scenario to avoid further attacks in the future for your consideration.